Location: Milwaukee, WI
Dealer Services Representative
Our client is the nation’s largest manufacturer of recreational vehicles. This company is interviewing qualified candidates to join their Customer Support Center (CSC) team and serve as a frontline representative to their dealer network as a Dealer Services Representative.
The Dealer Services Representative will be responsible for troubleshooting, responding to a variety of inquiries, problem solving, and providing clear and complete documentation of customer issues and requests. This person will interact professionally with a variety of individuals via various communication channels to promptly resolve problems, and identify and communicate trends.
Duties include working with multiple internal stakeholders to access available information, conducting research or gathering data, and continually meeting or exceeding metrics for customer service quality. This person should be able to quickly demonstrate knowledge of all vehicle, parts & accessories, and general merchandise.
The ideal candidate will work as an integral part of the Customer Support Center to field dealer calls and questions.
If you are interested in joining a dynamic team, please send resumes to firstname.lastname@example.org. All inquiries are handled in a confidential manner.