​Division 10 Personnel

414-963-8700

Available Positions

Code 6456

 
Location: Milwaukee, WI

 

Job Description:

                                                             Digital Support Representative

If you’re looking to join a growing company in the Milwaukee area, we have the perfect opportunity for you!

The Digital Support Representative will be responsible for providing technical support for new technology-based products. This will include engaging with customers and dealership personnel to assist them with questions and concerns they may have regarding the company’s digital technology (mobile apps and digital products).

This individual will build brand advocates by engaging with consumers in a positive manner and working with team members to solve problems that may not have an established resolution method. Ideal candidates will have a passion for digital technology, a dedication to delivering world-class customer experience, and the willingness to stay abreast of new developments and opportunities in the industry.

Strong written communication, customer service skills, and time management skills will be crucial to success in this role. The Digital Support Representative will provide a seamless customer experience through expertise, ownership, accountability, responsiveness, multitasking, problem-solving, and a positive attitude.

 

Qualifications Include:

• Associates or Bachelor’s degree related field preferred.
  
• Two or more year of experience providing mobile application support, technical support, or software support.
  
• Excellent verbal and written communication skills.
  
• Good interpersonal, time management, customer service and call center skills.
  
• Basic understanding and knowledge with Android devices and iPhones as well as the Google Play Store and the  Apple App Store -Avid user of mobile apps including navigation apps.
  

 
If you have experience in the service industry, particularly in a warranty or customer service role, and are looking to take on a new challenge in the Milwaukee area, we encourage you to apply.