A well-established international logistics firm in Milwaukee is seeking a Senior Customs Brokerage Specialist to support and lead critical import operations. Known for its strong reputation in customs brokerage and freight forwarding, the company fosters a flexible and family-friendly environment—offering a hybrid work schedule and a commitment to work-life balance.
This role is responsible for ensuring compliance, optimizing workflow, and guiding a team of customs brokerage professionals. The ideal candidate will have supervisory experience or be eager to step into a leadership position. This is an excellent opportunity for someone looking to grow into a management-level role while making a lasting impact on a dynamic and collaborative team.
Responsibilities:
- Monitor team workflows and performance to meet KPIs and client expectations
- Balance and distribute workloads across the department
- Ensure regulatory compliance with U.S. Customs and related agencies
- Support and coach team members with tasks such as entry review, HTS classification, and invoicing
- Provide high-quality service and timely communication with clients and internal teams
- Train, mentor, and evaluate staff performance with support from HR and management
- Uphold and enhance departmental SOPs to drive consistency and accuracy
- Collaborate with Compliance Team as needed for technical guidance
- Lead with a service-first mindset, ensuring on-time shipment processing and issue resolution
Qualifications:
- 3–5 years of experience in customs brokerage or freight forwarding
- Strong understanding of U.S. Customs regulations and import procedures
- Excellent attention to detail and communication skills
- Proven leadership capabilities or a strong desire to grow into a supervisory role
- Experience with HTS classification and Microsoft Excel
- U.S. Customs Broker License preferred, or in progress
- CargoWise experience a plus
- Bachelor’s degree preferred, or equivalent industry experience
This role offers long-term career potential, professional development, and the chance to advance into a management position. Apply today to take the next step in your logistics career!